::back to table of contents::	Mobile Government and Organizational Effectiveness
	Chet Borucki, Seda Arat, Ibrahim Kushchu
full paper	Abstract: Adoption of mobile technologies by governmental units not only benefits the parties who use these services, but also can have a positive impact on the internal workings of public sector organizations. Case studies of five governmental entities that initiated mobile applications reveal evidence of higher productivity and cost and operational savings. This new way of performing tasks also has implications for organizational structure, business processes and civil workers. In the context of Kushchu and Borucki’s (2004) Mobility Response Model, this paper underscores some of the issues that might arise in these areas by examining a small sample of ongoing mobile government projects, and concludes with enhancements to the model
	Keywords: mobile government, mobility response model, organizational change, change management, civil worker, business processes